Cancellation Policy for Luxin.in
At Luxin, our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer attention to the table provided below:
Scenario 1 – In case of all orders booked 1st Feburary, 2024 onwards
| Time of cancellation | Stage of Order | Policy |
|---|---|---|
| Within 48 hours from order booking (payment of first instalment i.e. 5% of Order Value or INR 25,000, whichever is higher) and if Site Measurement and First Design Discussion has not happened | Design Stage | 100% refund of the Order Booking Amount shall be made (i.e. either INR 25,000 or 5% of Order Value, whichever is higher) |
| If Site Measurement or First Design Discussion has happened or if 48 hours have elapsed from the date of order booking | Design Stage | Nil refund. |
| After payment of Second Installment of 45% | Production Stage | Nil refund. The customer will not be eligible for any refund and shall be obligated to pay the remaining price of Order Value of the project to Luxin i.e. the remaining 50%, in compliance with the Works Contract. |
Notes
1. Order Booking Amount – The payment of 5% of Order Value or INR 25,000, whichever is higher, by the Customer at the stage of order booking
2. Design Stage: This Stage commences after Customer makes payment towards 1st instalment (5 % of the Order Value or INR 25,000, whichever is higher), and ends before payment of the second instalment (45% of Order Value).
3. Production Stage: This Stage commences when the Customer makes successful payment towards 2nd instalment i.e. 45% of the Order value. It is during this stage the orders are pushed for production.
4. First Design Discussion: This is the date of very first offline/online design discussion between the Customer and Luxin representatives.
5. Site Measurement: Site Measurement refers to the date when Luxin representatives visit the Customer site for measurement/masking.
6. Order Value - This can be defined as the total value of the Customer's project that shall be paid to Luxin, as finalised post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.
7. Refunds as per above Cancellation Policy as applicable will be processed only to the customer's bank account irrespective of what mode and from whose account from which Luxin has received the original payment.
Scenario 2 – In case of all orders booked prior to 1st Feburary, 2024
| Time of cancellation | Stage of Order | Policy |
|---|---|---|
| Within 48 hours from order booking (payment of First Instalment i.e. 10% of Order Value or INR 50,000, whichever is lower) or site measurement visit, whichever is earlier | Design Stage | 100% refund of the Order Booking Amount shall be made (i.e. either INR 50,000 or 10% of Order Value, whichever is lower). |
| After order booking but before site masking | Design Stage | Luxin shall deduct 5% of the Order Value (finalized at order booking stage) as design and administrative costs. Balance amount shall be refunded. |
| After site masking but before payment of the second instalment of 40% | Design Stage | Nil refund. |
| After payment of Second Installment of 40% | Production Stage | Nil refund. The customer will not receive any refund and further the customer shall be obligated to pay the remaining price of Order Value of the project to Luxin i.e. the remaining 50%, in compliance with the Works Contract. |
Notes:
1. Order Booking Amount – The payment of 10% of Order Value or INR 50,000, whichever is lower, by the Customer at the stage of order booking.
. Design Stage: This Stage commences after Customer makes payment towards 1st instalment of 10 % of the Order Value, and ends before payment of the second instalment of 40%.
3. Production Stage: This Stage commences when the Customer makes successful payment towards 2nd instalment of 40% of the Order value. It is during this stage the orders are pushed for production.
4. Order Value - This can be defined as the total value of the Customer's project that shall be paid to Luxin, as finalised post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.
5. Refunds as per above Cancellation Policy, as applicable will be processed only to the customer’s bank account, irrespective of what mode and from whose account from which Luxin has received the original payment.